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Frequently Asked Questions (FAQ)
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Will my fireplace operate during a power failure? Yes. All our fireplaces incorporate a
self-generating millivolt system that operates independently. The
only part of the fireplace that will not operate at time of power failure
is the blower, if one is installed on your unit.
Are gas fireplaces safe Yes. All our fireplaces must have the
ability to shut off the flow of gas if the there is no flame to burn it
off. All models must meet strict safety certification requirements
and testing. Always make sure that a licensed gas fitter installs
the unit that you purchase.
What should I consider when choosing a fireplace for my home?
Will a blower increase the heat output of our fireplace and can it be added later? Yes. Aside from the fact that all of
our fireplaces radiate heat from their fronts, there is still heat that
can be withdrawn from the fireplace. Using the blower increases the
airflow thereby maximizing the heat being conducted from the back side of
the fireplace. Adding a fan is easily done if 110 power is hooked up
to the electrical box inside the unit. If power is not already at
the fireplace, it still may be possible but may be more
costly.
What does zero clearance mean? Zero clearance is a term used to describe a
certain fireplace ability to be enclosed with building material positioned
right up against the body of the fireplace (back, top, bottom and
sides). Objects such as furniture should be a minimum of 48 inches
away from the front of the unit.
When is an Insert used? A gas insert is need for converting from
wood burning fireplaces to gas fireplaces. If you are looking for a
unit to provide supplement heating, as well as the beauty of a flickering
flame, all at the flip of a switch, then an Insert is the
answer.
Can I vent the insert into my existing chimney? Yes. Gas inserts are available in
chimney vent and direct vent models and both are installed with aluminum
liners running up the chimney. We are able to assist you in choosing
which model and size would be needed after the measurements of the
fireplaces have been determined.
Can I hook up a thermostat or a remote control to my unit? Yes. Most millivolt powered gas
fireplaces are available in models that can include wall mounted
thermostats or a programmable remote control. Either one would give
better control over heat output of the unit improving the efficiency and
comfort level in your home.
What is so great about a direct vent unit? A direct vent fireplace or insert is the
best hearth choice when it comes to protecting the air inside your home
that you and your family breathe. A direct vent fireplace is
designed with a sealed glass that keeps gases such as carbon monoxide and
excess moisture from entering your home. This design uses air from
outside your home to fuel the fire rather than pulling from air
inside.
Do you have to clean the glass of the fireplace? It is recommended that fireplace glass
cleaners be used; using a glass cleaner is not recommended for fireplaces
because it could cause rainbowing on the glass. D o not use harsh
chemicals such as windex, oven cleaners or scouring powders on the
glass. This may cause scratches and damage to the surface. You
should clean your gas fireplace at least two times during heating
season.
How and when do you clean the fireplace? Service your fireplace annually. You
should have a qualified technician inspect and clean your unit on a yearly
basis to make sure your fireplace is operating properly and to protect
your investment.
What fuels are available to operate my fireplace? All gas fireplaces are equipped to burn
either natural gas or propane. When you order a fireplace we will
determine which fuel will be needed. After the fireplace is
installed, if you want to switch from one fuel to the other, this can be
easily done (for most models) using an approved conversion kit. It
is always good to discuss before you purchase, if the unit that you are
considering is approved for conversion at a later
date.
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