Frequently Asked


Will my fireplace operate during a power failure?

Yes.  All our fireplaces incorporate a self-generating millivolt system that operates independently.  The only part of the fireplace that will not operate at time of power failure is the blower, if one is installed on your unit.   

Are gas fireplaces safe?

Yes.  All our fireplaces must have the ability to shut off the flow of gas if the there is no flame to burn it off.  All models must meet strict safety certification requirements and testing.  Always make sure that a licensed gas fitter installs the unit that you purchase.   

What should I consider when choosing a fireplace for my home?

  • Direct vent fireplaces can be installed almost anywhere in your home as they don’t require a pre-existing chimney to vent them.
  • The size of the fireplace and the amount of space it will take up in your room is very important.
  • On the main floor, the overall appearance may be more important than higher heat output.
  • Basements are normally colder and therefore heat output and appearance are both important.
  • The size of the room and the high output of some models will heat up a small room quickly, as a result may be turned off more than it is turned on.

Will a blower increase the heat output of our fireplace and can it be added later?

Yes.  Aside from the fact that all of our fireplaces radiate heat from their fronts, there is still heat that can be withdrawn from the fireplace.  Using the blower increases the airflow thereby maximizing the heat being conducted from the back side of the fireplace.  Adding a fan is easily done if 110 power is hooked up to the electrical box inside the unit.  If power is not already at the fireplace, it still may be possible but may be more costly.

What does zero clearance mean?

Zero clearance is a term used to describe a certain fireplace ability to be enclosed with building material positioned right up against the body of the fireplace (back, top, bottom and sides).  Objects such as furniture should be a minimum of 48 inches away from the front of the unit.

When is an Insert used?

A gas insert is need for converting from wood burning fireplaces to gas fireplaces.  If you are looking for a unit to provide supplement heating, as well as the beauty of a flickering flame, all at the flip of a switch, then an Insert is the answer.

Can I vent the insert into my existing chimney?

Yes.  Gas inserts are available in chimney vent and direct vent models and both are installed with aluminum liners running up the chimney.  We are able to assist you in choosing which model and size would be needed after the measurements of the fireplaces have been determined.

Can I hook up a thermostat or a remote control to my unit?

Yes.  Most millivolt powered gas fireplaces are available in models that can include wall mounted thermostats or a programmable remote control.  Either one would give better control over heat output of the unit improving the efficiency and comfort level in your home.

What is so great about a direct vent unit?

A direct vent fireplace or insert is the best hearth choice when it comes to protecting the air inside your home that you and your family breathe.  A direct vent fireplace is designed with a sealed glass that keeps gases such as carbon monoxide and excess moisture from entering your home.  This design uses air from outside your home to fuel the fire rather than pulling from air inside.

Do you have to clean the glass of the fireplace?

It is recommended that fireplace glass cleaners be used; using a glass cleaner is not recommended for fireplaces because it could cause rainbowing on the glass.  D o not use harsh chemicals such as windex, oven cleaners or scouring powders on the glass.  This may cause scratches and damage to the surface.  You should clean your gas fireplace at least two times during heating season.

How and when do you clean the fireplace?

Service your fireplace annually.  You should have a qualified technician inspect and clean your unit on a yearly basis to make sure your fireplace is operating properly and to protect your investment.

What fuels are available to operate my fireplace?

All gas fireplaces are equipped to burn either natural gas or propane.  When you order a fireplace we will determine which fuel will be needed.  After the fireplace is installed, if you want to switch from one fuel to the other, this can be easily done (for most models) using an approved conversion kit.  It is always good to discuss before you purchase, if the unit that you are considering is approved for conversion at a later date.